NOC ENGINEER L1

Role Summary
The NOC L1 Engineer is the first level contact for customer-facing technical support. Performs necessary network grooming and adjustments as determined by internal operations teams.

Key Responsibilities
Proactive network monitoring and reporting of RF (Layer 1) problems.
Acting upon Network Management requests for remote network changes.
Respond to phone, email, and chat inquiries from customers.
Maintain tact and professionalism when interacting with the customer on any channel.
Remote level reporting for service quality and system performance.
Troubleshooting technical issues on VSATs and IP networks.
Facilitate support for customers and field engineers as necessary.
Other duties as assigned

Qualifications/Experience
Degree with Telecom or RF Focus
High English skills
Experience in Microsoft Office Programs
Customer Support Experience is Desirable

Skills/Interests
VSAT, RF and/or Electronics
Teamwork
Great Communicator
Creative Problem Solver
Analytical Thinker

Please note : Only shortlisted candidates will be contacted.

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